Where Do People Learn? The 70-20-10 Rule of Training.

We are learning all the time.  It is part of our human DNA.  The dynamic nature of technology demands that business users and IT professionals are constantly learning.  IT pros consume training differently than business users and they need different training resources. Consider the 70-20-10 Rule which offers insights into how to segment and prioritize IT training to ensure everyone in an organization gets the training they need for the technology they use every day.


Learning by doing is the reality in most jobs.  Comprehensive skill development isn’t achieved in a single class or one Computer Based Training (CBT) program because learning happens throughout every task, every day.  Embedding curated content directly into the work environment enables cost effective training without the expense of formal training.  Invest in invisible learning & development to get more value out of your Microsoft investment.


A large portion of organizational learning and development occurs while interacting through coaching, exploiting personal networks and other collaborative and co-operative actions.  Traditional peer coaching occurs in a work place and are common in large organizations where departments may have multiple staff members in a specialty area.  Shrinking training budgets and smaller organizations may rely on extensive social networks to collaborate in new ways.  The explosion of social tools enables people to develop trusted social coaching networks with blogs like TechNetChannel 9 and Office 365 IT Pro Network.  LinkedIn and Yammer groups can also offer quick information from peers.  Establishing a trusted network of peers at work and through social media is a growing and effective resource tool.


Rich options exist for formal training today and it comes in all shapes and sizes.  Traditional in-class instructor-led training offers benefits when the instructor offers professional use-case conversations or hands-on-labs.  On-Demand Learning is pre-recorded training and a great resource for consuming content quickly at the convenience of the student.  The convenience of on-demand training makes learning affordable and accessible to more people.  Most importantly, make the most of your formal IT training time because it comes at a premium.  Consider an investment in custom sessions that emphasize solution-based training with hands-on-labs.


Learning cultures make every organization better at their core business.  However, every organization has a learning style that fits their unique needs.  Learning assessments should consider that not everyone needs the same training.  Tight budgets may drive innovative support tools solutions and continuing education initiatives.  The best training is a layered, end-to-end training approach because the wrong training at the wrong time frustrates everyone.  Develop a plan for comprehensive training that is tailored to your business vision.  Incorporate elements of the 70-20-10 Rule to ensure the right people have the right training to get the most value out of the IT investment.

Select a training company that offers curated content that supports the 70-20-10 training needs of your organization to extend learning from the classroom into the environment where workers spend most of their time.   An effective training company should offer:

● Certified instructors with real-world experience for all skill roles
● Convenient training schedules to suit the user availability
● Self-paced training with quizzes, demonstrations, and practical tests
● Lab-based training experiences
● Effective Search Tools
● Custom training content written and delivered for private education offerings in Office 365 and SharePoint

Organizations invest in training because implementing change is hard.  The 70-20-10 Rule may not be an exact science but a culture of training, professional social networks and reinforcement are the elements that make change management successful.


Works Cited
70:20:10 Framework. (2017, April 12). Retrieved from 70-20-10 Forum: https://702010forum.com/about-702010-framework

The 70-20-10 Rule. (2017, April 12). Retrieved from Center for Creative Leadership: https://www.ccl.org/articles/leading-effectively-articles/the-70-20-10-rule/

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