Here are our most frequently asked questions. Have a question that isn’t listed here? Don’t hesitate to ask!

How can I find out if you have places available?
Please contact or 800-817-5710 to check course availability, someone will be glad to advise on spaces available and help you to reserve a place.

How do I book a place?
You can book a course place by emailing or by phone at 800-817-5710

How can I pay for my course?
On receipt of your booking you will be invoiced for your course place. Payments for the courses can be made by Wire Transfer or Credit Debit card.

When will my booking be confirmed?
Your booking will be confirmed on full payment of fees. You will receive confirmation of your place along with the course joining instructions that will document everything that you need.

What are the course hours?
Our courses currently run from 09.00am to 4:00pm CDT/ 10.00am – 5.00pm EST each day.

I can’t find the course I am looking for
Our sales team will be able to help you find the course most suited to your requirements, you can contact them by email at or by phone at 800-817-5710

How do I attend an online course?
Our online courses are delivered via a live instructor using Go To Meeting and a simple connection to our hosted training environment. You can attend our online courses from wherever you are based.

What do I need to attend an online course?
All you need is a PC with sound and a good internet connection.

Do you provide the lab for the course or do we need to setup our own lab environment?
We deliver the training using an RDP connection to our hosted lab environment. Therefore you will be able to simply connect to our hosted environment to work through the lab exercises.

How long will I have access to the lab for training?
The lab will be available for the duration of the class, extensions to labs are available at a cost of $60 per student per day if required.

What will be provided to me for this online course?
As part of the course you will receive:
• Training from a leading expert
• Full color fully in-depth course materials in eBook format (allowing you to access the content on multiple devices, search and annotate).
• Set-up and connection to our hosted training environment for the duration of the course.
• 3 months post course support on course related topics via email.
• Course certificates

How are the courses structured/delivered?
Our courses are delivered with a live instructor providing theory using real world knowledge and hands on practical lab exercises.

Do you provide private training for groups of people?
All of our courses can be delivered as private events either on-site or online – if you are interested in arranging a private course please contact or 800-817-5710